About us

Who We Are

At Restaurant By Design (RBD), we are a team of hospitality and technology experts who provide customized back-office solutions for small to medium-sized restaurants. With decades of experience in restaurant operations, our founder Heather Raich has built a legacy of excellence that sets us apart from other similar companies. Our mission is to make life easier for restaurant owners by streamlining their back-office operations and providing them with the best systems within their budgets.

How We're Different

Our comprehensive approach sets us apart from other companies in our industry because we take the time to understand each restaurant’s unique challenges and goals before recommending any solutions. While some companies focus solely on technology, our team also includes subject matter experts on restaurant operations that can provide insight into how changes in your workflow can impact both front and back-of-house operations. This gives us the ability to recommend more than just software – it allows us to suggest tangible strategies for improving your overall operations.

Meet Our Founder

Heather Raich is an experienced restaurateur who has been working in the industry for over 20 years. She has managed multiple chains at executive level positions, gaining insights into what makes a successful operation and how best to optimize processes throughout the entire organization – from customer service to back-office functions. With her expertise and knowledge, she founded Restaurant By Design out of her passion for helping businesses succeed by streamlining their back-office solutions so they can focus on providing excellent service and customer experiences without sacrificing efficiency or profitability goals.

Get Started Today

If you’re ready to get started on optimizing your back-office solutions today then fill out our contact form or call us directly at (415) 862-8600 and one of our specialists will walk you through all the steps necessary to find the right solution for you!